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Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
To ensure the best experience for all of our clients and patients and to help manage appointments efficiently, we have implemented the following booking fee policy for new clients and clients with repeat late cancellations.
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Booking Fee Requirement:
- All new clients (or clients not seen within the preceding 3 years) and clients who have previously missed or canceled appointments without the required 24-hour notice (repeat clients with late cancellations) will be required to pay a $40 booking fee at the time of scheduling their appointment.
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Refund Policy:
- The $40 booking fee will be fully refundable only if the appointment is canceled at least 24 hours prior to the scheduled appointment time.
- Cancellations made less than 24 hours before the appointment will result in the forfeiture of the booking fee.
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No-Show or Late Cancellation:
- Clients who do not show up for their scheduled appointment or cancel within 24 hours of the appointment will not be eligible for a refund of the $40 booking fee.
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Booking Fee Application:
- The booking fee will be credited toward the total cost of your appointment on the day of your service, provided the appointment is kept as scheduled.
We appreciate your understanding and cooperation with this policy. It allows us to better serve all of our clients and ensures that our time and resources are respected. If you have any questions or need assistance with your booking, please don't hesitate to contact us.
Surgeries booked with travelling surgeons require a $150 booking fee. The fee will be applied to the final bill, but all other services will be billed that day. We require 24 hours notice for cancellation. If you do not call, or the appointment is missed, the fee is non-refundable.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks, and CARE Credit.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Veterinary Insurance
If you have veterinary insurance, tell the receptionist when you bring your cat or dog in. Veterinary insurance works like car insurance. You pay for your visit, and they reimburse you.
You can get Veterinary Insurance at the following places: (Clicking on the link will open a new window)
Insurance companies vary in coverage and costs. Make sure you check and compare coverage and prices before you sign up.
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